Shipping policy

Wavewalk Australia Shipping Policy

Shipping Destinations

Wavewalk Australia ships products to all locations within Australia using Sendle, and to Europe using DHL/Deutsche Post.

Shipping Methods and Delivery Times

Wavewalk partners with Sendle for domestic orders within Australia and with DHL for orders to Europe, ensuring your order arrives safely and on time. Our standard shipping methods include:

  • Australia (Sendle): Standard Shipping typically delivers within 2-7 business days, depending on the destination.

  • Europe (DHL/Deutsche Post): Delivery times vary based on the destination within Europe.

Please note that delivery times are estimates and may vary based on your location and any unforeseen delays with the carriers.

Shipping Rates

Shipping rates are calculated based on the size, weight, and destination of your order. You will see the shipping costs at checkout before you complete your purchase.

Order Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, which will include tracking information.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. For Australian orders, you can track your shipment through Sendle’s website. For European orders, you can track your shipment through DHL/Deutsche Post's website.

Shipping to Remote Areas in Australia

Sendle delivers to all areas of Australia, including remote and rural locations. However, shipping times to these locations may be longer than the standard delivery times.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact our customer service team within 7 days of the delivery date. We will work with the respective carrier to resolve the issue and ensure you receive your order as quickly as possible.

Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at:

We are here to help and ensure you have a smooth and satisfactory shipping experience with Wavewalk.